Returns & Shipping
Please note that all orders, domestic and international, are experiencing processing and shipping delays up to 15 days beyond your selected shipping method. We apologize for the inconvenience and are working to ensure you receive your order as soon as possible. Have questions? Contact us!
When your order arrives, please inspect the package for any damage that may have occurred during shipment. If damage has occurred to the item(s) in your shipment, please contact us immediately at firstname.lastname@example.org.
You will be required to provide your order number as well as your email address used for site login. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection.
CARGO If you are not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery. Please reach out to email@example.com to receive details on how to return your item.
Refunds may take up to 30 days to be credited to your credit card and account. Your financial institution may take an additional seven business days to reflect this transaction.
Please note that Cargo Cosmetics only accepts returns or exchanges on products that have been purchased through cargocosmetics.com. Product purchased elsewhere must be returned or exchanged at the location of purchase and are subject to the return policy of that retailer. Products purchased at cargocosmetics.com may not be returned or exchanged at any other retailer. Likewise, we cannot accept any other retailer's store returns or exchanges. Cargo Cosmetics does not pay for shipping and handling on returns and exchanges.